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Soledad_Angel
Soledad_Angel
Level 2
August 24, 2018
Solved

Comment Capture

Hi all,

Disclaimer: new to Marketo.

Why am I unable to map "Comment Capture" field to a SFDC field?

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Dan_Stevens_
Dan_Stevens_Accepted solution
Level 10
August 25, 2018

And if you do need to map a custom field in Marketo to a field in CRM, you can open a Support ticket and this can be done on the backend. Just don’t make a habit of doing it this way.

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3 replies

rachel2-2
Level 8
August 24, 2018

Hi there!

When you first sync SFDC to Marketo, you have the option to map your fields. After that, you will need to create fields in SFDC first and make them available to the Marketo Sync User. That field will then be automatically synced to Marketo. More info here:

SFDC Sync: Field Sync - Marketo Docs - Product Documentation

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Dan_Stevens_
Dan_Stevens_Accepted solution
Level 10
August 25, 2018

And if you do need to map a custom field in Marketo to a field in CRM, you can open a Support ticket and this can be done on the backend. Just don’t make a habit of doing it this way.

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Soledad_Angel
Soledad_AngelAuthor
Level 2
August 28, 2018

Thank you both. I did review the documentation, but that field is just not there. I am thinking that maybe got created in Marketo first (?), and hence messing the mapping and all. I will ask the Marketo team for support as I did not know they could help with that.

Thanks again!

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