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RaulEr
RaulEr
Level 4
June 9, 2023
Solved

Comma character is not being shown in the preheader

Hi community, I'm adding this line in my preheader, but the comma is disappearing, I tried using HTML entity code but nothing. Any ideas?

 

  • Preheader line

. 

 

  • Subject + Preheader

 

 

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
June 10, 2023

In the future, please include the actual text, not a screenshot. It’s impossible to troubleshoot a screenshot because no hidden/control characters are shown.

 

However, in this case I already recognize the problem. (It’s not a Marketo problem but a quirk of Gmail in particular; it doesn’t apply to other apps that recognize preheaders.)

 

The solution is to break the word up using a ZWNJ:

$1‌,200 is up for grabs—but not for much longer!

 

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1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
June 10, 2023

In the future, please include the actual text, not a screenshot. It’s impossible to troubleshoot a screenshot because no hidden/control characters are shown.

 

However, in this case I already recognize the problem. (It’s not a Marketo problem but a quirk of Gmail in particular; it doesn’t apply to other apps that recognize preheaders.)

 

The solution is to break the word up using a ZWNJ:

$1‌,200 is up for grabs—but not for much longer!

 

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