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Julie_Gederos
Julie_Gederos
Level 2
Jun 18, 2019 12:22 PM UTC
Question

Clipped unsubscribe link in long emails in Gmail?

Has anyone had experience with long emails getting clipped just before the unsubscribe link in Gmail? We don't have this issue in Outlook or other email clients. Please see the screenshot of the clipped image and the unclipped image. Thanks!

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3 replies

Mark_Price
Level 6
Jun 18, 2019 5:58 PM UTC

It seems like your message is just over Gmail's limit of:  ~100-102KB so it is truncating the code  

You could:

- Move the unsubscribe link so that something else is then getting cut-off (kinda hacky)

- Reduce code size 

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    SanfordWhiteman
    User Group Leader
    SanfordWhitemanUser Group Leader
    User Group Leader
    Jun 18, 2019 10:24 PM UTC

    Can you remove the attachments and paste the images inline (in the editor)? Not everyone can view attachments, so they become v. confusing.

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    Brandon_Best
    Brandon_Best
    Level 1
    Jan 7, 2021 7:58 PM UTC

    Happens to us all the time. We have an issue with Marketo's text editor adding in HTML line breaks and spacing so the HTML looks pretty for our development team. The issue: this bloats the size of the email by 50%.

     

    Would love a feature that removes white space and line breaks at send time.

     

    https://nation.marketo.com/t5/Ideas/Remove-HTML-Line-Breaks-and-Whitespace-before-Sending/idi-p/308159#M19865

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