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Anonymous
Apr 14, 2015 2:52 PM UTC
Solved

character appearing in lead records

Is anyone else having issues with this character appearing in their lead records: �. It seems that Marketo isn't recongizing accent marks in a leads first name/last name/company name/etc. and replacing it with a � character. 

 
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Accepted solution
Apr 14, 2015 6:13 PM UTC
Kristen, it could be that you are uploading lists with international characters as "CSV", in which case this is what happens. I'd upload as "tab-delimited unicode text". For our forms, we have tested and it takes the international input just fine.
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Anonymous
Accepted solution
Apr 14, 2015 6:13 PM UTC
Kristen, it could be that you are uploading lists with international characters as "CSV", in which case this is what happens. I'd upload as "tab-delimited unicode text". For our forms, we have tested and it takes the international input just fine.
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Josh_Hill13
Josh_Hill13
Level 10
Apr 14, 2015 6:22 PM UTC
You need to save as CSV UTF 8.
  1. Save as CSV
  2. Open in Notepad
  3. Save As...File Type UTF8 *.* All files (but keep .csv in file name).
  4. this will resolve the problem.
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