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aileenPPH
Level 1
Sep 5, 2020 10:48 AM UTC
Solved

Can't view navigation tree

I suddenly lost the navigation tree from my Marketo. Please advise how I can switch it on again.

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Oz_Platero
Oz_PlateroAccepted solution
Level 6
Sep 8, 2020 5:40 PM UTC

Hello @aileenpph ,

 

There is a rare bug that makes it disappear. 


If you clear cookies, cache, etc, try different browsers, log out, log in, etc (all suggestions Marketo support will ask you to do first), you can open a support ticket, and they can clear the palette and/or clear tree cache for you.  They should know why to try first.

Thank you

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2 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Sep 5, 2020 6:36 PM UTC

That's... pretty weird!

 

Can you post a screenshot of exactly what you're seeing?

 

In all browsers?

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Oz_Platero
Oz_PlateroAccepted solution
Level 6
Sep 8, 2020 5:40 PM UTC

Hello @aileenpph ,

 

There is a rare bug that makes it disappear. 


If you clear cookies, cache, etc, try different browsers, log out, log in, etc (all suggestions Marketo support will ask you to do first), you can open a support ticket, and they can clear the palette and/or clear tree cache for you.  They should know why to try first.

Thank you

Translate
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