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AMurphyinPA
Level 2
September 16, 2026
Question

Can't Login to Marketo Sales Insights Actions

Hello, 

 

Can’t log in. The error message is “We were unable to authenticate your request.
We could not locate your account or an active Salesforce connection associated with email address: amurphy@quenchwater.com”. I login using Salesforce. Below is the URL

 

Adam

    2 replies

    AkandeDa
    Adobe Champion and User Group Leader
    AkandeDaAdobe Champion and User Group Leader
    Adobe Champion and User Group Leader
    September 29, 2026

    Adam, were you able to resolve this? I don’t see a response so far but likely just a permissions thing for your account. Is visibility lost on the Lead or Contact Object? 

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    AMurphyinPAAuthor
    Level 2
    October 9, 2026

    Hi Akande - I think we got this one figured out. It was a permissions issue, our reps are able to connect now. 

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