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Level 2
Aug 19, 2021 4:00 PM UTC
Question

Campaign is requested showing up in activity log but not running?

Hello, 

 

I requested a campaign for ~70 people to send them a specific content download. It is showing up in their activity log that the campaign was requested but none of the steps are showing on their activity log. Does anyone know if I should just wait it out or re-initiate the campaign? I requested a few more campaigns in a short amount of time so not sure if its a just queue issue. 


Thanks!

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4 replies

Kaitlyn_Simko
Level 4
Aug 19, 2021 4:41 PM UTC

Are you able to provide some screen shots?

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JananimAuthor
Level 2
Aug 19, 2021 5:32 PM UTC

Sure! This is what I'm seeing with no further actions. THere is no pending campaigns in the queue either! 

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Adobe Employee
Aug 19, 2021 10:41 PM UTC

Hi @jananim 

Are there any other filters on the requested campaign smart list that may not be qualifying the records?

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