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mmaidment
Level 2
Jun 7, 2022 3:25 PM UTC
Question

Audience says zero

Hi - is there a reason that Marketo would say my audience is"0" when I am using the same Smart list as a previous email? This has been happening when I am trying to set up emails for the past few days.

 

Thanks.

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3 replies

Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Darshil_Shah1Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
Jun 7, 2022 4:21 PM UTC

There may be the case that the people may have been updated since then (i.e., since the last program run with the non-zero audience) making them ineligible for the SL criteria. Did you try creating a separate stand alone smart list with exact same criteria and check if you see any people there or not?

 

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mmaidmentAuthor
Level 2
Jun 7, 2022 5:13 PM UTC

Yes, I tried making a separate list too and that did not work. 

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Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Darshil_Shah1Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
Jun 7, 2022 5:23 PM UTC

Then it's likely that people who qualified earlier may have been updated and/or deleted. You spot check the people from the previous program run to see if they do actually have all the attributes/activities for qualifying for the smart list filter or not.

 

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