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Dan_Stevens_
Dan_Stevens_
Level 10
November 2, 2017
Question

Anyone experiencing issues in receiving email notifications for threads that you follow?

Over the past few days, I'm noticing that I'm not receiving all email notifications when comments are provided to discussion threads that I follow (which happen when i participate in a discussion thread; or manually follow (inbox) a discussion thread).  It's very sporadic.  I may get one for a single thread, but all future ones aren't making it to my inbox.  I've already investigated this extensively with our own deliverability team and nothing is being blocked - or sent to quarantine - from anything "@marketo.com".  They've whitelisted everything.

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    7 replies

    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    November 2, 2017

    same, I don't really get notifications for threads I follow anymore. I used to get them for convos I had bookmarked, but that doesn't seem to be happening anymore.

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    Dan_Stevens_
    Dan_Stevens_Author
    Level 10
    November 2, 2017

    Interesting.  If it really is an issue on Marketo's end, I hope they get it fixed.  Otherwise, it'll be real challenging to keep members engaged - especially those that are part of active discussions.

    @Janet Dulsky​

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    Janet_Dulsky
    Adobe Employee
    Janet_DulskyAdobe Employee
    Adobe Employee
    November 3, 2017

    @Dan Stevens​ and @Darrell Alfonso​, thanks for the heads up. I will report this to Jive support and get back to you as soon as I hear.

    Janet

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