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Anonymous
Nov 12, 2013 8:06 PM UTC
Solved

Anyone else having trouble reaching support today?

Support calls are being directed to voicemail.  What's up Marketo?
We need your expertise!
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Patricia_Lughez
Patricia_LughezAccepted solution
Level 3
Nov 12, 2013 9:03 PM UTC
Hi Patty- We are not aware of any issues with our phones.  I will enter a case and have a Support Engineer reach out.
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6 replies

Patricia_Lughez
Patricia_LughezAccepted solution
Level 3
Nov 12, 2013 9:03 PM UTC
Hi Patty- We are not aware of any issues with our phones.  I will enter a case and have a Support Engineer reach out.
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Anonymous
Nov 12, 2013 9:17 PM UTC
I just waited on hold for 10 minutes before giving up. I'd say there is an issue :)
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Patricia_Lughez
Patricia_Lughez
Level 3
Nov 13, 2013 12:12 AM UTC
Grant- I am having IT check on the phone system now.  I'll enter a case for you as well.
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Patricia_Lughez
Patricia_Lughez
Level 3
Nov 13, 2013 12:34 AM UTC
I have verified that the Support phone lines are working and customers are getting through.  It may be possible that all the Support Engineers were engaged with customers causing a call queue.

The Marketo Support team does our best to answer all customer calls live, unfortunately there are times with heavy call volume.  You can also submit your case on the Support page in the Community.
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Anonymous
Nov 13, 2013 1:49 PM UTC
Thank you Patricia!!!  
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Anonymous
Nov 13, 2013 6:00 PM UTC
Thanks Patricia!

I was able to connect with support today - and got all of my questions answered!
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