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Anonymous
Nov 4, 2014 8:35 PM UTC
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Adding leads to engagement programs

Just to confirm, if a lead is added to an engagement program, he/she will not receive the same emails twice?  What if they enter a different stream of that same engagment program?

Thanks,
Sherin
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Accepted solution
Nov 4, 2014 8:47 PM UTC
It doesn't matter if they jump from stream to stream or engagement program to program. A lead will only get a given eamil once. If you clone an email, but everything in it stays the same, that is technically a different email (and they could get THAT twice)
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3 replies

Anonymous
Accepted solution
Nov 4, 2014 8:47 PM UTC
It doesn't matter if they jump from stream to stream or engagement program to program. A lead will only get a given eamil once. If you clone an email, but everything in it stays the same, that is technically a different email (and they could get THAT twice)
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Josh_Hill13
Josh_Hill13
Level 10
Nov 4, 2014 9:13 PM UTC
Yes, also, if you are using emails from other programs, then it is possible the lead already was sent that email, so just keep that in mind.
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Anonymous
Nov 4, 2014 10:33 PM UTC
perfect.. thanks!
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