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sholt
Level 2
Aug 3, 2022 6:24 PM UTC
Question

Add Multiple Values to a Smart List Filter

Hi, I'm looking for the specific criteria for email addresses to be filtered (excluded) from smart lists. If for example I want to exclude all support@company.com address from smart lists, how should this be entered in the values chooser?

 

Would one or all of these successfully exclude the address?

  1. support
  2. support@
  3. support@company.com

My preference is to simply enter support@ and have it excluded all address that match the username "support@". Entering specific email addresses is time consuming, so a shorthand keyword would be preferred.

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5 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Aug 3, 2022 6:35 PM UTC

Your question isn't really complete because you haven't mentioned the operator you're using in the SL filter.

 

Email Address [starts with] "support@" will (by definition) match any value that starts with "support@".

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sholtAuthor
Level 2
Aug 3, 2022 6:45 PM UTC

Right, good point. The operator is Email Address "not contains", but maybe there's a better operator for my use case?

 

Based on your feedback so far, sounds like I need several operators/filters. Such as "not starts with" support@. And for examples like "@gmail.com" I could use "not contains".

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SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Aug 3, 2022 7:06 PM UTC

Yes, you can use [not starts with] to match the mailbox (left hand side) of an email address.

 

Using [contains]/[not contains] to match the domain (right hand side) is prone to error. I recommend this method instead.

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