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September 17, 2026
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Add Custom Object "Update" activities to Activity Log to apply trigger tokens

  • September 17, 2026
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When custom objects get data transmitted initially, this is “Added to Object” activity that gets logged; however, there was times where this information then gets updated; such as status changes or watch times updated. There are triggers for “Custom Object is updated” however, since update activities are not logged in the Activity Log, then trigger tokens get skipped and logic flows get skipped.

 

I have this case E-002408984 from a Marketo program that I was trying to create logic on Samples orders and to create an interesting moment. If you are added to Sample Object as status shipped, then pull trigger tokens for PN, Qty and ship date into an interesting moment. 

I also added if Sample object is updated, status changes to shipped, then pull trigger tokens for PN, Qty and ship date into an interesting moment; however, these were failing anytime “updates” were done on a prospect. Sample items can come in daily as “processing” and then next API call can be updated as ‘shipped’ hence why I created a trigger logic on “Sample order is updated”. Currently these update activity trigger tokens are getting skipped and my logic is failing because the trigger tokens cannot be found since Update Activities are not tracked in the activity log.

 

Ideally, same for when we use our On24 custom object and a prospect watches registers & then watches a webinar, we would like trigger tokens to call on the updated activity for after their time watched gets updated and we can run logic based on these trigger token updates.

 

We would like to see functionality added for Custom Object “Updates” in the activity log so trigger tokens can be utilized.