Skip to main content
Anonymous
October 20, 2017
Question

Activity Type is "send email"

  • October 20, 2017
  • 5 replies
  • 3966 views

Why do many records in my list still have a status of "send email" even though it has been 48+hours since it has been sent?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

5 replies

LaurenMc16
Level 4
October 20, 2017

Hi Jill,

Can you provide more information about your email program and status setup? Since statuses must be set up in Smart Campaigns, it's tough to say without seeing what you have going on.

Lauren

Sasha_Tchulkova
Sasha_Tchulkova
Level 2
May 16, 2019

Hi Lauren, I have a similar situation. Email was set up to go out to 116 people on Tuesday. It's now Thursday and exactly half are still sitting in "Send Email"

My smart list is very simple: Member of List "XYZ" and Flow is Send Email "XYZ"

Any insight is much appreiciated!

Justin_Cooperm2
Justin_Cooperm2
Level 10
May 16, 2019

You should file a support ticket for that immediately so it can be reviewed. My guess is that there is a very good reason for the results you are seeing but it shouldn't be ignored. Please follow up with our support team.

    Justin_Cooperm2
    Justin_Cooperm2
    Level 10
    October 20, 2017

    Send Email is logged by Marketo when the campaign hits that flow step for the lead. If you a running a campaign with large #s of leads, the actual time the email goes out into the internet can be tracked more closely by the "delivered email" event. Especially if there is a lot of email scripting, tokens, dynamic content, etc. you'll see time discrepancy.

    Justin

    Terms & ConditionsAccessibility statement

    Loading footer...