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Gerard_Donnell4
Gerard_Donnell4
Level 9
December 6, 2017
Risolto

Activity Log Empty?

  • December 6, 2017
  • 3 risposte
  • 2795 visualizzazioni

Hi Guys,

Over the last week our system has created hundreds of leads where the activity log is empty. Although, when I go into Salesforce and look them up their MSI Tab is full of interesting moments. 

Anyone any ides on why this would happen?

Thanks,

Gerard

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Migliore risposta di mike-29

Hi Gerard,

That's an odd one.  Any clues from SFDC about how the leads are getting created?  Can you see these leads when you look at the Results Tab for any of the interesting moment campaigns they've qualified for?

And just to rule out -- do you have a filter applied to your view in the Activity Log?  That's thrown me off multiple times before...

3 risposte

mike-29Risposta
Level 4
December 6, 2017

Hi Gerard,

That's an odd one.  Any clues from SFDC about how the leads are getting created?  Can you see these leads when you look at the Results Tab for any of the interesting moment campaigns they've qualified for?

And just to rule out -- do you have a filter applied to your view in the Activity Log?  That's thrown me off multiple times before...

    Anonymous
    December 6, 2017

    Yeah I was going to mention the filter too... you get surprised by that one every once in a while

    Gerard_Donnell4
    Gerard_Donnell4Autore
    Level 9
    December 6, 2017

    Rookie mistake

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