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August 2, 2014
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500 Internal Server Error

  • August 2, 2014
  • 3 respostas
  • 3320 Visualizações

Hi,

All of a sudden, my application is receiving an internal service error whenever I try to access the marketo api.  Anytime I try to get a token I get the following:

Warning: file_get_contents(https://my-address.mktorest.com/identity/oauth/token?grant_type=client_credentials&client_id=my-client-id&client_secret=my-secret-id) [function.file-get-contents]: failed to open stream: HTTP request failed! HTTP/1.1 500 Internal Server Error 

Nothing changed on the address.  I checked the secret and client id's and they are ok.  I also have not exausted my daily limit.  Currently i've only had 187 requests in the last 7 days.  

Is there a problem internally with Marketo?  This was happening yesterday, so I figured it would have been resoloved by now.

 

Thanks,
 

Dan
 

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Could please open a support ticket about this? We can figure out if this is limited to your instance or system-wide error.

3 Respostas

Resposta
August 4, 2014
Could please open a support ticket about this? We can figure out if this is limited to your instance or system-wide error.
August 4, 2014
Thanks, Murtza.

I put in a ticket.  They informed me that this was an issue that they were aware of.  They suggested I create a new service, and that seemed to fix the problem.

Dan
August 4, 2014
I'm glad we are able to get this issue resolved! Support is the best channel to diagnose API error issues.