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R
Randall_Johnson
Level 2
April 5, 2022
Solved

Zoom Webinar Not Passing Attendee Information Back to Marketo

  • April 5, 2022
  • 1 reply
  • 4457 views

Hello,

 

We hosted a webinar today with 300+ registrants. After the webinar concluded Zoom passed back to Marketo that only 5 people attended and 315 were No Shows. I have confirmed that we had approx. 175 actual attendees. The 5 that I see attended were the host and the 4 panelists. I've also confirmed through our AV team that there were no issues with the webinar. Any suggestions on why this happened? 

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Best answer by SanfordWhiteman

Under Event Actions.

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
April 5, 2022

Have you tried “Refresh from Webinar Provider”?

    R
    Randall_JohnsonAuthor
    Level 2
    April 5, 2022

    Hi Sanford,

    Thanks for your message. Can you point me to where I can find "Refresh from Webinar Provider?" 

    Randall Johnson
    SanfordWhiteman
    SanfordWhitemanAccepted solution
    Level 10
    April 5, 2022

    Under Event Actions.

    Terms & ConditionsAccessibility statement

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