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levermarc
Level 1
April 1, 2020
Question

Zoom Webinar Integration Problem - "Account has no webinars scheduled"

  • April 1, 2020
  • 6 replies
  • 9929 views

Hi there community! 

 

We're try to set up our Zoom Webinar integration and we're stuck. Here's what's happening:

 

  1. We created a zoom user and a marketo user with admin permissions in each system
  2. The Zoom user has the Webinar feature
  3. We created a LaunchPoint Service in Marketo with the Zoom Webinar user and logged in to Zoom in the LaunchPoint Service dialog
  4. We scheduled a webinar in the Zoom application for a future time using this Zoom user
  5. We then tried to create an event and when we selected Zoom as the Event Partner and selected the newly created Zoom LaunchPoint Service we received the error, "Account has no webinars scheduled"

Does anyone know how we can fix this? Any guidance would be greatly appreciated. 

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6 replies

L
levermarcAuthor
Level 1
April 1, 2020

Here's the error... 😢

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 1, 2020

Do you have multiple zoom webinar integration (for different zoom users) ? If so you might be selecting different zoom service..kind of long shot but just wanted to make sure! 😉

Though you seem to have followed steps correctly but to recheck also go through this and this doc for guide to integrate marketo with zoom. Let us know if you want more help. 🙂

 

    Brennan_McAdam2
    Brennan_McAdam2
    Level 4
    April 7, 2020

    Did you ever get this fixed?  I am running into the same issue.  I have one webinar connected and collecting registrations and another newly created Zoom webinar that displays the error message 'Account has no webinars scheduled'.  

    Brennan McAdams
      S
      SHarris-3
      Level 2
      April 8, 2020

      I am also running into this issue. The first webinar is working great but when I try to connect a second one in Marketo I get the "Account has no webinars scheduled" message even if I have multiple webinars scheduled in Zoom. 

        Tom_Johnson
        Tom_Johnson
        Level 1
        April 9, 2020

        Hi All,

         

        We are having the exact same problem. We've put in a support ticket with Zoom as it appears the error is on their platform rather than Marketo. However because the world is using zoom right now, they aren't exactly treating it as a priority. I will report back if we can find a fix and would appreciate the same if anyone else figures out how to rectify the error.

         

        Thanks, Tom

          L
          Landon_Meyer1
          Level 1
          April 15, 2020

          Hey Tom, did you ever hear back on this?  We opened a support ticket 3 days ago for the exact same issue but have yet to receive a response.

          Frank_Carpenter
          Frank_Carpenter
          Level 2
          April 14, 2020

          The same thing happened to me. Have the Zoom admin find the Integrations tab. You need to add the email address of everyone that will be creating zoom webinars to it. It's a pain to find in Zoom but it's there. 

          Frank CarpenterSr. Marketing Automation ManagerFive9 Inc.(M) 631-561-8837
            Angus_McCann1
            Angus_McCann1
            Level 3
            April 14, 2020

            I've already done that - are you saying I need to re-add them?

            avictor
            avictor
            Level 2
            April 22, 2020

            You could try deleting and recreating the integration in Marketo and, verify you have all the permissions on the Zoom end.

            Angus_McCann1
            Angus_McCann1
            Level 3
            April 22, 2020

            Hey - 

             

            So I think I have gotten this solved on my end.

             

            The webinar user needs to also be an admin user in Zoom - the instructions definitely don't make that clear, making it sound like you only need a Zoom admin to set up the integration. I also don't love the idea of the being scheduling the webinar needs to have admin access of the whole Zoom system...

             

            We upped the webinar user to an admin user and the integration started working perfectly after that.

             

            Hope this helps.

              J
              JeffSm6
              Level 6
              April 30, 2020

              Thank you! This answered my same question. We too removed Zoom admin rights once the setup was complete. Man, for how many people are using Zoom (and presumably many of those in conjunction with Marketo) you'd think they'd make their integration instructions more thorough.

              P
              PhillipWi1
              Level 9
              June 30, 2020

              We have the same problem, but we used the integration just fine with Zoom webinar users for the past 2 months. Just today, we can't find any of our webinars anymore in Marketo.

               

              We can't bump users up to admin either, even if that would help - IT won't let us. 

               

              At least as of last week, webinar users creating the webinars (and not admins) were fine to use with this integration. Now, I'm not so sure...

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