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Dan_Askin
Dan_Askin
Level 4
April 7, 2017
Question

Your Appointment Starts in 1 Hour

  • April 7, 2017
  • 3 replies
  • 3186 views

Got a lead attribute with date and time for an appointment. 8 appointment slots per day. Trying to set up a one-hour reminder so that 9am guy gets an alert at 8am. Not sure why I can't figure this out, but the date token approach seems to be hard coded to "days." Any suggestions?

Thanks,

Dan

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3 replies

R
rachel2-2
Level 8
April 7, 2017

I'm sure there is a better way to do this (combining wait steps seems inefficient and maybe error-prone) but perhaps this will work:

    Dan_Askin
    Dan_AskinAuthor
    Level 4
    April 11, 2017

    Thanks, Rachel. That's kind of the approach I was eyeballing ... as we were sending a 24-hour reminder as well. So send a reminder 1 day before appointment time, wait 23 hours, deploy the second email.  

      Joey_Forcelli1
      Joey_Forcelli1
      Level 4
      April 7, 2017

      You could create 8 reoccurring batch campaigns to run at your desired times assuming that the time slots will always be the same..

      For example:

      • SL: Appointment is in future 1 hour
      • Flow: Send email, 1 hour reminder
      • Schedule: Every Mon-Fri at [1 hr before appointment]

      You would create a campaign for each appointment slot.

      Hope this helps.

      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      April 11, 2017

      Vote here:

      -Greg

      Dan_Askin
      Dan_AskinAuthor
      Level 4
      April 11, 2017

      Every vote counts.

      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      April 11, 2017

      Indeed

      -Greg

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