Would editing an existing custom email template automatically update emails using it? | Community
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Lynn_Ray_Pardo
Lynn_Ray_Pardo
Level 4
March 30, 2017
Question

Would editing an existing custom email template automatically update emails using it?

  • March 30, 2017
  • 2 replies
  • 2587 views

Hello,

Last night we discovered a mistake in a new custom email template.

Our developer fixed the mistake, today.

Meanwhile, an approved email was using the template with the mistake.  Would our developer's fix automatically update the approved email if it had not been sent yet?

If not, does the approved email have to be scrapped and rebuilt completely, or could we just unapprove, then re-approve it to automatically update with the new template?  (It was a relatively minor change in the template, but grossly affected our campaign.)

Thanks,

Lynn

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2 replies

Darrell_Alfons2
Darrell_Alfons2
Level 10
March 30, 2017

Has to be unapproved first! Then re-approved.

You don't have to rebuild it, unless your developer made another template. But that doesn't sound like the case.

    Lynn_Ray_Pardo
    Lynn_Ray_PardoAuthor
    Level 4
    March 31, 2017

    Thank you Darrell!

      Casey_Grimes2
      Casey_Grimes2
      Level 10
      March 31, 2017

      A quick note here that email template re-approval only corrects things if it is part of the core template itself. If, say, you're updating a module, you must bring the newer version of the module into the email and edit it appropriately.

        Lynn_Ray_Pardo
        Lynn_Ray_PardoAuthor
        Level 4
        April 6, 2017

        Thanks for your clarification, Courtney, that's an important piece!

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