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A
Anonymous
April 4, 2016
Question

Within text version of email, the unsubscribe link does not display?

  • April 4, 2016
  • 3 replies
  • 4505 views

Within my newsletter template, there is a clear Unsubscribe link. That link comes through and works correctly in the HTML version of the email, but when we test the text version, the unsubscribe link is missing.

This is the code:

<a href="{{system.forwardToFriendLink}}" target="_blank" style="text-decoration:none;color:#808080;" >Send to a Friend</a>     <a href="campaign.fivestaralliance.com/FiveStarAllianceUnsubscribe.html" target="_blank" style="text-decoration:none;color:#808080;" >Unsubscribe</a>

(The send to a friend functionality has the same problem - shows up in HTML but not the text version)

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3 replies

Justin_Cooperm2
Justin_Cooperm2
Level 10
April 4, 2016

Courtney,

What shows up in the TEXT version of an email is what you have entered for the TEXT side of each "mktEditable" rich-text element. So, if you are putting that code in your template and not in an editable element, it won't show up by default.

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 4, 2016

Hi Justin,

Does this apply also for the "Copy all HTML to Text" command ?

-Greg

Justin_Cooperm2
Justin_Cooperm2
Level 10
April 5, 2016

The copy HTML to text appears in an individual editable element's editing dialog. So, it's only going to copy the HTML for that element.

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 4, 2016

Hi Courtney,

When you say "do not display", do you mean on a send sample? In the email editor?

Also, make sure the links are in an editable zone of your template, then try to edit the email and hit the "email actions" -> "Copy all HTML to Text" and see if the problem persists.

Also, your unsubscribe link should read:

<a href="campaign.fivestaralliance.com/FiveStarAllianceUnsubscribe.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" target="_blank" style="text-decoration:none;color:#808080;" >Unsubscribe</a>

If you want the link to be tracked and the email stats to show the unsubscribe rate.

-Greg

A
Anonymous
April 5, 2016

Thank you. Should I put it specifically as "?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" or is there something that needs to be changed specific to my organization?

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 5, 2016

Hi Courtney,

Just as is

A
Anonymous
April 5, 2016

Thanks - I don't have the section as an editable zone and hadn't planned to make it as one.

Is that mandatory to have it included in a text version?

It is happening in both the preview text and the send a test.

I will make it an editable zone and handle it that way as needed, but was hoping there was a way within the source code to push it out.

Dan_Stevens_
Dan_Stevens_
Level 10
April 5, 2016

Alternatively, you can create a snippet that contains your unsubscribe info/link (which includes both html and text). This will also enable you to change just the snippet in the future and have it reflected across all templates and emails.

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