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David_Goldstein
David_Goldstein
Level 2
November 1, 2018
Question

Wistia Integration Not Working?

  • November 1, 2018
  • 1 reply
  • 3264 views

I have a question about how to get the filters to show up correctly.

We recently added two videos through Wistia, and now when trying to create new smart lists in Marketo, the options for 25%,50%,75% and 100% watched haven't shown up. I have watched a full length and stopped at half way as well. (According the documentation it appears when a known user performs the action)

Anyone have any ideas?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
November 2, 2018

You would have to provide a lot more information about your setup: for example, the REST API user that you've allocated needs to be able to create Custom Activities, and you have to separately prove that the Munchkin session is associated with a known lead in your Marketo database.

If you believe the API connection is itself functional, then you should talk to Wistia and ask them if they've been posting data.

IMO there's little to be gained from such indirect integrations as you can do the same thing with the JS API + Munchkin API, though without such friendly Custom Activity text (though much, much more scalable).

David_Goldstein
David_GoldsteinAuthor
Level 2
November 2, 2018

Sanford,

Thanks for the reply. The API was setup prior to my arrival here, and we have 9 previous videos that worked correctly. I used inspect element to ensure Munchkin was calling back without errors when I did my testing.

I will reach out to Wistia support to see if they can help.

Thank you very much!

    Anna_Fuerstena4
    Anna_Fuerstena4
    Level 2
    November 19, 2018

    Hi David,

    I'm having the same issue. Any luck figuring it out?

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