Will deleting records in Marketo also delete them from SFDC? | Community
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Alex_Dreiling3
Alex_Dreiling3
Level 2
July 26, 2017
Question

Will deleting records in Marketo also delete them from SFDC?

  • July 26, 2017
  • 2 replies
  • 3266 views

We are trying to delete some inactive records from Marketo, but I want those records to stay in SFDC and I have 2 questions:

If I delete the records in Marketo, will it also delete them from SFDC?

Assuming that if we delete the records from Marketo, it will not delete them from SFDC, will SFDC push those records back into Marketo when it syncs at midnight?

2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
July 26, 2017

Hi Alex,

Please move your question to Products  where it belongs. Marketing Central is for generic marketing questions.

The answer is that SFDC will push them again to SFDC if and only if the records have been updated in SFDC.

If you want to prevent thos from happening, you need to implement a sync filter and make sure you are flagging these records in SFDC so that they stop sync'ing.

Some reading about this:

"Sync with Marketo" mysteries part 1

"Sync with Marketo" mysteries part 2

Instructions for Creating a Custom Sync Rule

-Greg

    Joe_Reitz
    Joe_Reitz
    Level 8
    January 8, 2018

    Tacking onto what Greg said, the flow step for delete lead also has a dropdown for "Delete from CRM?"

    As long as that's set as "FALSE," you won't delete records in your CRM (SFDC).

    If it doesn't look cool, you're probably doing it wrong.
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