Will automated fields in SFDC push deleted Marketo records back into Marketo?

Forum|Forum|9 years ago
February 22, 2017
1 reply
3617 views

If I delete a bucket of records out of Marketo, would the records push back into Salesforce when our automated scripts update the record? ie count of days since last touch

Thanks in advance for any help!

Marketo

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Devraj_Grewal

Level 10

Nick,

When you use the "Delete Lead" flow action and also choose to "Remove from CRM", the lead is deleted altogether. It will need to be created again in order to be back in SFDC. If you choose to only delete the lead in SFDC and keep it in Marketo, then that lead will need to be synced to SFDC manually or through a "add to SFDC campaign" step.

Nick_OngAuthor

Level 2

Thanks, Devraj. The question that I'm aiming at, however, is...if we delete from Marketo, but keep in SFDC (because there may be relevant history on the record from Sales Reps conversations), would automation on the SFDC side that has been set up by our ops team push the record back in? Or would only a manual edit to the record push it back into Marketo?

Example Flow:

Delete record from Marketo, not Salesforce

At midnight, SFDC automation for "days since last touch" runs & changes the value from 7 to 8.***Will this push the record back into Marketo?

Thanks again! Hopefully you (or other members of the community) have experience and knowledge on this specific use case.

Dory_Viscoglio

Level 10

Hey Nick, the simple answer is yes. The record will be recreated by the field update. You can work with Marketo to only allow records that Marketo has access to, but that will be some work to set up. There are plenty of threads about this in the community.

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