Why weren't they sent a nurture email

Got this lead in on April 25th. It was added to my engagement program at 1 am yesterday, May 3rd.

My cadence fires at 11 am on Thursdays (yesterday)

Why did they not receive the first email at 11 am if they were already a member at 1 am?

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Level 9

Hey - are you sending just emails in the stream, or using programs? Lots of potential variables here...

The timeframe shouldn't be a problem, there must be another cause.

Level 10

Simply email programs in this stream (only stream that existed).

Lead was new, received no other messaging and was not stuck in a wait step or anything.

Level 10

Hi Geoffrey,

A lot of things can explain this and the screenshot you provide is not enough to point you in direction.

issues in sub program qualification, as proposed by Veronica?
Issues in the validation of the content in your streams ?
errors, suspension ot opt-out on the email address?
Communication limits?
Time zone differences that made the lead to enter the EP in fact after the cast ?

You name it

-Greg

Level 10

Comms limits may show up in the Log if the person was eligible to receive an Email at the Cast.

If Timezone rule was selected, I believe the person may skip the Cast.

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