Why is "Marketing Suspended Cause" not a field we can use? | Community
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Dan_Stevens_
Dan_Stevens_
Level 10
January 7, 2016
Question

Why is "Marketing Suspended Cause" not a field we can use?

  • January 7, 2016
  • 2 replies
  • 2124 views

We're starting to use Marketing Suspended more and want to indicate why a lead became marketing suspended.  In the Change Data Value flow step, Marketing Suspended Cause isn't an option (nor is it an editable field within the lead record).  It's listed as a "string" field in field management.  What is it's purpose if we can't even leverage it for what it was intended for?

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    2 replies

    Josh_Hill13
    Josh_Hill13
    Level 10
    January 8, 2016

    Why not just create a new field for this instead?

    Dan_Stevens_
    Dan_Stevens_Author
    Level 10
    January 8, 2016

    That's what we ended up doing. But in the interest of keeping our environment as efficient as possible - where we already have a bunch of custom fields - it would be preferable to use this existing field.

    Dory_Viscoglio
    Dory_Viscoglio
    Level 10
    January 8, 2016

    Hey Dan, I wonder if it's a relic, similar to the idea that we can't rename or hide any fields that are in use and the fact that they haven't changed the name of "Email Suspended" to "Email Was Suspended" (or something similar). It would be nice if there was more control overall in fields/field names/field visibility but I think it's probably hard coded and very difficult to change after 10 years.

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