Why does my umlaut change? | Community
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A
Anonymous
October 4, 2016
Solved

Why does my umlaut change?

  • October 4, 2016
  • 1 reply
  • 2808 views

In my German emails, the umlauts are correct.  But when I use an umlaut in my mailto subject, Marketo changes it to this:

I checked the HTML code, and it looks fine.  Any idea how to fix this?

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Best answer by SanfordWhiteman

I can't reproduce this. You say "the HTML code looks fine" which suggests that your screenshot is from a mail client.

Note that letter+diaresis glyphs will need to be percent-encoded before being actually put on the wire.  For example, lowercase o with diaresis must become %C3%B6.  While browsers and mail clients should perform the encoding themselves when they see ö you can pre-percent-encode to ensure it will work.

(While we're on the topic, remember that you shouldn't track mailto: links.)

1 reply

Mike_Reynolds2
Mike_Reynolds2
Level 10
October 5, 2016

Hi Sandy Barsotti​

Try this doc and see if this helps Import a Non-Latin Characters List - Marketo Docs - Product Docs. Also, check to make sure your list is coded to UTF-8. Sometimes you'll get those characters if it's not coded to UTF-8.

Hope that helps!

Mike

A
Anonymous
October 5, 2016

I'm not uploading a list; I'm pre-populating a subject line in an email link:

mailto:myname@mycompany.com?subject=includes a word with an umlaut

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
October 6, 2016

I can't reproduce this. You say "the HTML code looks fine" which suggests that your screenshot is from a mail client.

Note that letter+diaresis glyphs will need to be percent-encoded before being actually put on the wire.  For example, lowercase o with diaresis must become %C3%B6.  While browsers and mail clients should perform the encoding themselves when they see ö you can pre-percent-encode to ensure it will work.

(While we're on the topic, remember that you shouldn't track mailto: links.)

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