Why does header banner text appear in 'test emails' but disappear from the 'live' version ? | Community
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A
Anonymous
December 22, 2015
Question

Why does header banner text appear in 'test emails' but disappear from the 'live' version ?

  • December 22, 2015
  • 1 reply
  • 2677 views

Hi all,

I created an HTML email with a header banner out of a template, and header text appeared in every test email that I sent out.  However,  come time to launch, the header text was missing from the 'live' version.  All other text and links were intact.  I investigated and am unclear what went wrong.  What am I missing?

Thanks!

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1 reply

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
December 22, 2015

How exactly is the text embedded into the email?  Is it an image, a div, a token?

A
Anonymous
December 22, 2015

The copy is in a text box within the header image.  The test version reflected the actual title, but 'live' version is what you see in the attached.

Justin_Cooperm2
Justin_Cooperm2
Level 10
December 22, 2015

Did you approve the draft?

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