Why are Token's not visible is Test Emails? | Community
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Tara_Rowe
Tara_Rowe
Level 5
August 11, 2016
Question

Why are Token's not visible is Test Emails?

  • August 11, 2016
  • 2 replies
  • 2473 views

Hello,

I am told Tokens are not visible when you sent a test email to yourself. How can I ensure a token is working if I am unable to test it?

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2 replies

Justin_Cooperm2
Justin_Cooperm2
Level 10
August 11, 2016

They're definitely visible. What do you mean? If it's a lead token you can even pick an example lead to send the sample as...

http://docs.marketo.com/display/DOCS/Send+a+Sample+Email

Tara_Rowe
Tara_RoweAuthor
Level 5
August 11, 2016

We have a email sent out that had a token for the GotoMeeting as a Click Here. When I sent the email to my email to review the link was not there? I asked and it was explained that Marketo Support had explained that the Token would not show up unless the email is part of the program or if the event has expired which it has? I thought that was strange, but thought I would check to the community board for thoughts.

The name goes to default when a token is applied. I have seen that before but not a URL or GoToMeeting

Yikes...

A
AlokRa4
Level 10
August 12, 2016

@Tara Rowe A token from GoToMeeting is a program level token. It would not render in your test emails. It would work only when you register for the webinar, your program status changes and then the confirmation email goes out via Marketo campaign.

I would recommend creating an actual lead and testing your flow for it using smart campaigns in Marketo.

Justin_Cooperm2
Justin_Cooperm2
Level 10
August 12, 2016

+1

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