Why are replies being sent to the 'from' address instead of the 'reply-to' address?? | Community
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A
Anonymous
January 28, 2016
Question

Why are replies being sent to the 'from' address instead of the 'reply-to' address??

  • January 28, 2016
  • 2 replies
  • 2418 views

Hi,

I have an email campaign set up where I have a different email address as the 'from' but I want replies to go to a seperate mailbox - which I have put as the 'reply-to' address. However all of the automated OOO responses and some direct replies have been sent to the 'from' address.

Any ideas on how I can change this?

Thanks

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2 replies

Frank_Breen2
Frank_Breen2
Level 8
January 28, 2016

Unfortunately Out of Offices, etc are set on the email client side and each client decides on whether to use the Reply or From to address for replies.

A
Anonymous
January 29, 2016

+1! Usually automated replies go to the from, and human responses go to the reply-to. This is helpful if you don't want to get inundated with out of office responses.

Oz_Platero
Oz_Platero
Level 6
May 25, 2016

Hello Liz,

Unfortunately this is an equation with many variables.  See these two articles that give an explanation of how this works in detail.

http://webcache.googleusercontent.com/search?q=cache:MtdgfARneAEJ:stackoverflow.com/questions/3178429/out-of-office-repl…

See the answer with 5 votes.

RFC 3834 - Recommendations for Automatic Responses to Electronic Mail

Thank you,

oz

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