Why are flames high for someone with -10 behavior score? | Community
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A
Anonymous
March 18, 2015
Question

Why are flames high for someone with -10 behavior score?

  • March 18, 2015
  • 3 replies
  • 1055 views

My sales person asked why are this person's flames so high? Which is a great question because their behavior score is actually -10, as they haven't been active in 180 days.

I did do a bunch of correcting demo scores system-wide so there's a lot of demo score changing in this person's activity log, but that's it. And I'd assume demo score changes wouldn't affect the flames.

Any help explaning this to our salesperson?


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3 replies

A
Anonymous
March 18, 2015
I would check your MSI setup to see which score fields are set to impact each of those fields. It may be linked to the wrong field. 

Also I believe these are all relative scores, so it's based on -10 compared to the general population of your DB. What are the types of score ranges you typically see for behavioural? 
Josh_Hill13
Josh_Hill13
Level 10
March 18, 2015
Yes to Justin.
Flames are based on the relative score change compared to the rest of the database.
A
Anonymous
March 18, 2015
Nothing unusual here. But Josh if you're saying flames are based on relative score change, I wonder if it does have to do with the demo score changes I've been making. There's nothing else in the person's ativity log.

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