What would cause an email program not to appear on the Marketo Moments app? | Community
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Alice_Tilles
Alice_Tilles
Level 2
November 1, 2019
Question

What would cause an email program not to appear on the Marketo Moments app?

  • November 1, 2019
  • 1 reply
  • 2071 views

An email was sent out (with A/B tests, if that's relevant) a few days ago. It does not appear in the 'done' section of the Marketo Moment app. It went out successfully, with clicks and opens. What gives?

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1 reply

Josh_Pickles
Josh_Pickles
Level 5
November 3, 2019

Hi Alice,

I wonder if it isn't being considered as done if you have used the AB test feature and a Champion has not been selected. Has this step been completed on the email program?

As a side note, it's always best to insert the images into the body of your post instead of as an attachment - not everybody has visibility over image attachments. If you could insert it into the body of your question that would make it more accessible. 

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