What would cause a form not to always show up on an external web page?

Forum|Forum|7 years ago
March 22, 2019
1 reply
3799 views

Hi there,

We are running into a really serious situation with our unsubscribe page where the form doesn't always load for people who are looking to unsubscribe. I haven't ever experienced this issue myself but I've seen numerous screenshots from others. Our unsubscribe page is a Drupal page that has a Marketo form embedded. The form is 4 years old.

Here's the page: https://www.rocketsoftware.com/unsubscribe

We don't have this issue with any new landing pages that I've seen built out.

Any advice would be greatly appreciated.

Thank you,

Anita

Marketo

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M

Mark_Price

Level 6

If someone is using Ghostery or a privacy plugin it can block the Marketo JS and not load the form. Is it possible the people reporting the issue are using such a browser extension?

Anita_Singh7Author

Level 2

Unfortunately, my web team has pinpointed the issue to be when Marketo is down. It's up 99.9% of the time. However, that 0.1% we do run into instances of people trying to get to our unsubscribe form (I've been told it actually is all the forms going down, but those that don't want our emails get frustrated by it).

Is there a way that Marketo can show a temporary not available page whenever the server for our forms is down?

SanfordWhiteman

Level 10

How have they proven this claim?

And you shouldn't be loading from //app-aba.marketo.com, as Mark said, you should be loading from //landing.pages.example.com (your Marketo LP domain) provided your LP domain supports SSL.

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