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A
Anonymous
December 14, 2015
Question

What the heck?

  • December 14, 2015
  • 5 replies
  • 2150 views

Has anyone else had this issue? Since Friday when I logged in I haven't been able to see any folders or the symbol to expand/collapse them. Tried hard refresh, log out and back in and restart with no success. No one else in my instance is having this problem. Any ideas?

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5 replies

Justin_Cooperm2
Justin_Cooperm2
Level 10
December 14, 2015

No, I haven't heard any complaints in this area today, not sure what's happening. Please log a support case (if you haven't already) so that someone can take a look!

Josh_Hill13
Josh_Hill13
Level 10
December 15, 2015

Try a different browser.

Kimi_Heskett1
Kimi_Heskett1
Level 9
December 15, 2015

Haven't had this issue.

Grégoire_Miche2
Grégoire_Miche2
Level 10
December 15, 2015

Hi Kathleen,

I have been connecting on about 10 different instances since Friday, without this problem.

You can also clean you browser temporary files.

-Greg

A
Anonymous
December 15, 2015

Hey Kathleen,

Your best bet is to clear your catch and try restarting your computer.  If this doesn't work and/or you notice slowing or odd functions taking place else where in your Marketo instance you may want to give Marketo Support a call and see if your instance is hosted on an old server. If that's the case you may need to switch servers (on Marketo's side) and that should help free up any glitches.

Cheers,

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