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Anonymous
December 2, 2014
Question

What is this errror? 554 5.7.1 You are not allowed to connect.

  • December 2, 2014
  • 2 replies
  • 1853 views
I received this Email Suspended Cause message (554 5.7.1 You are not allowed to connect.) after getting a very high bounce rate. Any specific reason why there would be an internal error like this?
 
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2 replies

Valerie_Armstro
Valerie_Armstro
Level 9
December 2, 2014

Hi Joe,

Usually a 554 bounce code means that the tranasaction has failed for an unspecified reason. See this discussion: Email Suspended Cause: 554 Denied [IPR] (Mode: normal)

There is also a good Bounce Code FAQ from Pardot that explains the codes in more detail and includes common bounce codes for specific email domains. 

Josh_Hill13
Josh_Hill13
Level 10
December 2, 2014
Like Val suggested, there isn't always a clear reason. If there are high bounce rates, it might be that the receiving server turned off acceptance from your email domain because you sent them too many emails at once.

Which domain(s) were involved? Were there a lot of people from the same domain or company?
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