What is the simplest way to identify why a lead has ended up in Marketing Suspended? | Community
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Lauren_Lord
Lauren_Lord
Level 2
June 27, 2019
Question

What is the simplest way to identify why a lead has ended up in Marketing Suspended?

  • June 27, 2019
  • 2 replies
  • 3410 views

I've set up and ran an engagement program pilot for our account management team, and 22 people were not sent through the engagement program because they were on the Marketing Suspended list. 

I'm viewing the activity log of each individual person to identify why they are on Marketing Suspended in the first place. This is not painting a very clear picture and is very time-consuming.

** For example, this particular person below, when looking up Marketing Suspended in their activity log, it tells me that they shouldn't even be on the Marketing Suspended list, although their value is set to true.

Is there a better way to easily identify why someone has ended up in Marketing Suspended? And what is the cleanest way to remove this list of people from the Marketing Suspended list?

I appreciate your help!

@Mick Warner‌

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
June 27, 2019

What is the reason given for those changes (the rightmost column)?

What are the exact filters of the Smart List on which they're unexpectedly showing up?

Not enough info here.

Lauren_Lord
Lauren_LordAuthor
Level 2
June 27, 2019

The issue is that there is no activity item or campaign that is showing for why this is flipping from true to false, or false to true. So I'm wondering if there's another place I can identify this without needing to go on a wild Smart Campaign goose chase.

SanfordWhiteman
SanfordWhiteman
Level 10
June 27, 2019

So there are no details in the Change Data Value (if  you click on the Activity ID)? Pls show that screen.

A
AnkitDu3
Level 6
June 27, 2019

Seems like these are being marked as Marketing suspended from a smart campaign. You might want to share the smart list through which these are being tagged as Marketing suspended

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