What is the best way to prevent a lead from receiving the same content twice? | Community
Skip to main content
Agatha_Brewer
Agatha_Brewer
Level 2
May 28, 2019
Question

What is the best way to prevent a lead from receiving the same content twice?

  • May 28, 2019
  • 1 reply
  • 2749 views

Hi, I'd like to know the best way for a lead to get the same content twice in an engagement stream. We have a stream set up that has multiple content assets per email. How can we skip that email if they've already downloaded that asset on our website?

Thank you.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
May 29, 2019

Hi Agatha,

That's not that easy. You will have to use subprograms. When you do this, you actually send the content through a smart campaign. You can use that smart campaign with choices to manage at each step of the stream what content should be sent.

Here are some readings:

-Greg

    Jep_Castelein2
    Jep_Castelein2
    Level 10
    May 29, 2019

    Great solution Grégoire! To add to that: when someone reached 'success' in one of those subprograms, it will be skipped in the Stream of the Engagement Program, even though they never received the email. So once they download the asset, make them a member of the corresponding subprogram with a 'success' status and that subprogram will be skipped in the stream. Modifying the Smart Campaign is then optional. 

    Terms & ConditionsAccessibility statement

    Loading footer...