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Lauren_Beth
Lauren_Beth
Level 5
October 5, 2015
Question

What does this merge leads error mean?

  • October 5, 2015
  • 4 replies
  • 4115 views

Hello - anyone come across this error message before when merging leads? Failed to merge leads [53683] My guess is its a permissions issue with Salesforce but we can't seem to figure out which particular one is causing this and have tried several iterations.

Thank you!

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4 replies

Josh_Hill13
Josh_Hill13
Level 10
October 5, 2015

Sounds like Marketo is not allowed to merge leads or certain records. Did you test this from the Marketo AND the SFDC side?

Lauren_Beth
Lauren_BethAuthor
Level 5
October 5, 2015

We have but can't seem to find the specific permission in SFDC that will fix this.

J
JeffSm6
Level 6
October 5, 2015

Have other lead merges been successful? Is one of the records a contact in SFDC?

Lauren_Beth
Lauren_BethAuthor
Level 5
October 5, 2015

We did have a user with the capability to merge leads in Marketo but they have since left.  We've matched their permissions and it appears we have done everything correctly but we still cannot merge leads.

Grégoire_Miche2
Grégoire_Miche2
Level 10
October 5, 2015

Hi Lauren,

Go the lead activity logs and click the "merge lead" activity to see whether it gives you more details.

-Greg

Grégoire_Miche2
Grégoire_Miche2
Level 10
October 6, 2015

Hi Lauren,

One common mistake one can do when trying to merge leads in Marketo is that one tries to merge 2 entries which are a lead and a contact in salesforce, or 2 contacts that actually belong to 2 different accounts in salesforce. these 2 actions (merging a lead and a contact or merging 2 contacts from 2 distinct accounts) are forbidden in salesforce.

When you merge leads in Marketo, it will try merge them in Salesforce. If Salesforce refuses the action, then the error will be raised and the action cancelled in Marketo.

Please check you are not in 1 of these 2 cases. for the first case, look in Marketo at the lead.SFDC type field". Detecting the second case (2 contacts from) can be tricky if the 2 distinct accounts have the same name.

Hope this helps,

Greg

    Lauren_Beth
    Lauren_BethAuthor
    Level 5
    October 7, 2015

    Thank you!  This seems to have solved our issue.

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