What does this error mean: Failed: Empty reply from server | Community
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C
Caitlin_McCorm3
Level 3
January 23, 2017
Question

What does this error mean: Failed: Empty reply from server

  • January 23, 2017
  • 3 replies
  • 8942 views

Can anyone provide me a reason why this lead didn't sync to Salesforce properly. Attached is a screenshot of the lead activity in Marketo. The lead filled out a form, and did not properly sync over to SFDC.

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3 replies

Emmanuelle_Biss
Emmanuelle_Biss
Level 4
January 23, 2017

Hey Caitlin,

Are you sure you're not missing a mandatory field to sync the lead to your Salesforce (i.e. the acquisition date which is synced after you push your lead to Salesforce)? Try to make sure the step "Sync lead to Salesforce" is the last Step in your flow, and prior to this step, add a Wait Time (10-15min) so that all the fields are properly filled out prior to the sync with Salesforce. This should help!

Emma

SanfordWhiteman
SanfordWhiteman
Level 10
January 23, 2017

I don't think the wait step has significance here.  There isn't an asynchronous data commit to wait on.

Grégoire_Miche2
Grégoire_Miche2
Level 10
January 23, 2017

Hi Caitlin,

There is not enough info in this screenshot, unfortunately. Please click on the activity and provide the screenshot to see if we get more details.

-Greg

C
Caitlin_McCorm3Author
Level 3
January 23, 2017

@Gregoire Michel​ here's a screenshot with more information. Thanks!

C
Caitlin_McCorm3Author
Level 3
January 23, 2017

ChristinaZuniga
ChristinaZuniga
Level 9
March 2, 2017

I just had the same thing happen to me, totally random. All required fields were present, no other issues. I just manually forced the sync and it worked. Weird.

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