What does the status "registration error" mean in webex webinar?

Forum|Forum|12 years ago
April 15, 2013
7 replies
2614 views

IN the Webinar Program, in the members report, the status field is marked Registration Error. What does this mean?

Marketo

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by

Might have to do with your webex settings for the specific event? Maybe you turned registration to DISABLED? Just a wild guess if its happening to all your members in the program.

A

Anonymous

It can mean that the name is too long, the email address format is invalid, etc. Look at the detail of the "Registration Error" activity log entry of the lead and there should be more detail about the cause there.

Nation150_RizzoAuthor

Level 3

Thanks! I just checked and this is the message I found.

Error registering with webinar provider. exception='Webex API call error; Self registration is not supported by this service type or current meeting. [Webex exception ID = '110051']'

A

Anonymous

Accepted solution

Might have to do with your webex settings for the specific event? Maybe you turned registration to DISABLED? Just a wild guess if its happening to all your members in the program.

Nation150_RizzoAuthor

Level 3

So, I figured it out, with your help... You need to make registration required in the Webex page and that takes care of it. Do you know if registration errror status will affect anything else? I tried to change all status's to registered but it did not take.

Nation150_RizzoAuthor

Level 3

Nevermind, it finally took, everyone is now registered. Thank you everyone for your help!

A

Anonymous

The How-to fix WebEx throwing ""Error registering with webinar provider"" help article provides more information.