What does it mean when there is no campaign associated with activity | Adobe Higher Education
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A
Anonymous
April 9, 2017
Pregunta

What does it mean when there is no campaign associated with activity

  • April 9, 2017
  • 2 respuestas
  • 2015 visualizaciones

Hi All,

I am trying to trouble shoot anomalies within the instance. There are multiple occasions where there is no campaign associated with an activity.

My instinct is telling me that people are sharing emails or filling out forms on behalf of other people and lead records are becoming merged and the wrong lead  receives incorrect communications.

Is this possible and has anyone else experienced something similar?

Thanks

    Este tema ha sido cerrado para respuestas.

    2 respuestas

    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    April 10, 2017

    Good question!

    "Campaign Name" is referring to a smart campaign. In the above log, the activity fills out form is an activity, so a smart campaign is not causing those actions. I can't see from the screen shot why the first name is changing, it could be salesforce related. If you paste more of the log we can probably find out.

    If a smart campaign changes a data value, for example, updating a lead's status or assigning it to a user, then you will see a smart campaign there.

    Hope that makes sense!

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    April 10, 2017

    Hey Matt,

    The cause of the Change Data Value is the form fillout as well:

    The Filled Out Form activity may be considered to have completed after the data values are changed.

    A
    Anonymous
    April 10, 2017

    Thank you, both for your replies.

    The reason that I am considering these thoughts is because I am getting feedback from the sales field that the wrong leads are receiving emails.

    I am presuming that this may have had something to do with this.

    This may have been fixed and could be a legacy issue. As now we use a LP with JS that removes munchkin. This LP is used by sales people that register leads on their behalf. (Thanks @Sanford Whiteman​ for assistance with this)

    I just want to make sure that the issue is indeed legacy issues from before the fix.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    April 11, 2017

    The reason that I am considering these thoughts is because I am getting feedback from the sales field that the wrong leads are receiving emails.

    I am presuming that this may have had something to do with this.

    This may have been fixed and could be a legacy issue. As now we use a LP with JS that removes munchkin. This LP is used by sales people that register leads on their behalf. (Thanks Sanford Whiteman for assistance with this)

    If the WF-01-Registration form has the special anti-Munchkin JS, then I fear we're dealing with a present-tense problem. 

    If it's an old form, then the old, unwanted behavior could continue (viz. sessions being associated with the last lead to fill out the form). 

    Or is there possibly a misplaced trigger campaign out there that's pushing leads from a form in one program into a separate program (+ program status)?

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