What does Email Suspended Cause "1" mean? | Community
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Denise_Greenbe7
Denise_Greenbe7
Level 3
May 20, 2019
Question

What does Email Suspended Cause "1" mean?

  • May 20, 2019
  • 1 reply
  • 2881 views

I can't seem to find this documented. I'm looking at a list of email addresses with non-empty Email Suspended Cause fields. The most common cause is "1." Can anyone tell me what that means?

Thank you.

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1 reply

Dave_Cunningham
Dave_Cunningham
Level 4
May 20, 2019

I'm not familiar with an email suspended cause "1". Are you referring to the hard bounce category "1" which indicates your email has been marked as spam?

Hard Bounces

Hard Bounces come in two types, Category 1 and Category 2.

  • Category 1 bounces are emails that have been marked as spam by the recipient mail server. Many email servers monitor blacklists or spam traps, so after de-listing with them, leads that have had a Category 1 bounce previously may be able to receive emails again.
  • Category 2 bounces occur due to an email address that is invalid or doesn’t exist.

https://nation.marketo.com/docs/DOC-2752#jive_content_id_Hard_Bounces_

Denise_Greenbe7
Denise_Greenbe7Author
Level 3
May 20, 2019

I found it in the Email Suspended Cause field.

Simon_Wha
Simon_Wha
Level 2
February 13, 2020

It's a true/false indicator. Email suspended 1 means that it's a value of true. 

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