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OpenCorp_Admin
OpenCorp_Admin
Level 2
October 2, 2018
Solved

Weird cookie behaviour

  • October 2, 2018
  • 2 replies
  • 4129 views

Hoping someone can shed light on this weird cookie behaviour where lead record A clicks link in email but lead record B logs the visited webpage. Additional info: Lead ID 476512 already existed in database, lead ID 606533 was newly created. Activity occurred on iPhone.

I've summarised the logs of the two leads into one.

 

TimeLead IDActivity
19/09/2018 13:14606533filled out form and created
19/09/2018 13:14606533sent confirm email
19/09/2018 15:54606533clicked link
19/09/2018 15:54476512visited webpage
19/09/2018 16:01606533clicked link
19/09/2018 15:54476512visited webpage

Screenshots below as well:

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Best answer by JDNelson1

Couldn’t they have filled  the form but then clicked the email/visit the page from their phone? If the phone was previously cookied it would keep the association...?

2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
October 2, 2018

It's not necessarily weird at all.

If the session is already associated with Lead B, then clicking a tracked link -- even a ​mkt_tok-​enized tracked link -- sent to Lead A will not reassociate the session.

OpenCorp_Admin
OpenCorp_AdminAuthor
Level 2
October 2, 2018

So I tried recreating the scenario but I couldn't.

I filled out a form as Person A first to associate the browser with Person A

In the same browser, I filled out another form that triggers an email as Person B.

In the same browser, I click on the link in the email sent to Person B

The landing page shows information of Person B.

And this should be expected, that Person B is the last one to fill out a form so the cookie should be associated with Person B

What I'm seeing in those logs, and what I've been told, was that Person B clicks the link in email, but Person A's information showed up pre-filled on the landing page.

SanfordWhiteman
SanfordWhiteman
Level 10
October 2, 2018

In your test, there are 2 forms filled out.

If there in reality was only 1 form filled out, the original association from that form will remain. That would be expected, non-weird behavior.

was that Person B clicks the link in email, but Person A's information showed up pre-filled on the landing page.

Depends on how Pre-Fill is being done. In the default setup this will not happen because the Pre-Fill will be drawn from the currently associated lead. In advanced scenarios the Pre-Fill may deliberately be overwritten via information in the URL.

J
Community Advisor
JDNelson1Community AdvisorAccepted solution
Community Advisor
October 2, 2018

Couldn’t they have filled  the form but then clicked the email/visit the page from their phone? If the phone was previously cookied it would keep the association...?

    OpenCorp_Admin
    OpenCorp_AdminAuthor
    Level 2
    October 3, 2018

    This is something I'd have to test and find out.

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