Website with Munchkin code unresponsive during Marketo service down

Forum|Forum|6 years ago
November 27, 2019
2 replies
3241 views

During last weeks Marketo service down (21 Nov 2019) our website, which has the Munchkin tracking code, became unresponsive. We had to completely remove the munchkin tracking code to restore access.

Do you have a fallback logic in the event where this happens again we won't have to remove the code or face any unresponsive issues?

Marketo

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SanfordWhiteman

Level 10

Which embed code are you using? The all-async mode is non-blocking, same as any other analytics library.

J

Jeffrey_TolhursAuthor

Level 2

The Asynchronous Munchkin Tracking code.

SanfordWhiteman

Level 10

Doesn't make sense unless you have some other blocking code that depends on window.load. This is bad practice, is it's affected by any otherwise ignorable background task -- it essentially brings background tasks back into the foreground.

Now, if the Munchkin tracking server is down, but not the Munchkin JS library server (so Munchkin can still init) that would cause slowdowns in click response.

J

Jeffrey_TolhursAuthor

Level 2

That's what happened, the server went down last week and caused the slowdown on our site

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