Webhook not firing | Community
Skip to main content
A
Anonymous
March 20, 2018
Question

Webhook not firing

  • March 20, 2018
  • 1 reply
  • 3211 views

Hello,

From Thursday onwards a webhook we have been trying to send seems to have gone through successfully from our end but our partner doesn't seem to receive the webhook. Because it seems that everything is fine in Marketo, does that mean that the problem is on their side? How else can I check that the problem is not in Marketo? By the way, we have other webhooks going to this partner that are working properly so it is an isolated issue.

Thank you,

Cristina

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 20, 2018

hi Cristina,

Get to a lead that is supposed to have the webhook fired, and scroll the activity log ti the webhook activity. Display the details, copy your screen and paste the screenshot here.

Without this, it's just guesswork

-Greg

A
Anonymous
March 20, 2018

Hello Gregoire,

Please see below the Details of someone who called the webhook but whose information didn't get to our partner.

Thank you for your help.

Cristina

SanfordWhiteman
SanfordWhiteman
Level 10
March 20, 2018

Please click on the Activity Log ID (102864...) for the failed Call Webhook to show us the details.

Terms & ConditionsAccessibility statement

Loading footer...