Webhook Issue | Adobe Higher Education
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Level 2
December 17, 2019
Pergunta

Webhook Issue

  • December 17, 2019
  • 1 resposta
  • 6489 Visualizações

Context: we run weekly gotowebinar simu-live webinars. We use a webhook to connect the registrants from Marketo to GoToWebinar. This process has been working for months and recently we've been getting errors on the sync campaign. Does anyone know what their error means?

Error "rc="https://content.jwplatform.com/libraries/q0UCISt8.js"></script> <!--end jwplayer setup script--> </head> <body id="error"> <div class="container"> <div class="row"> <div class="alert alert-danger alert-banner hide"> <i class="togo-icon togo-icon-error pull-left"></i> <strong>Unfortunately your browser isn&#39;t supported.</strong> Please upgrade to Firefox v45&#43; or Internet Explorer v10&#43; or <a href="https://link.gotowebinar.com/help-view-recordings" class="aleert-link">use a supported browser.</a> </div> <div class="hero-unit" id="content"> <h1>Please Try Again</h1> <p>We apologize, but an error has occurred while processing your request. Please try again. For support, please contact <a href="https://link.gotowebinar.com/plogin">Global Customer Support</a>.</p> </div> </div> </div> <footer> <div class="container"> <div class="row"> <div class="legal"> <div id="copyright"> <p>1997-2019 LogMeIn, Inc. All rights reserved.</p> <p>View the <a href='https://www.logmeininc.com/legal' rel='external'>GoToWebinar Privacy Policy</a>.</p> </div> </div> </div> </div> </footer> <input type="hidden" id="outlookCalendarMessage" value="Outlook<sup>&reg;</sup> Calendar" /> <input type="hidden" id="googleCalendarMessage" value="Google Calendar&#8482" /> <input type="hidden" id="yahooCalendarMessage" value="Yahoo!<sup>&reg;</sup> Calendar" /> <input type="hidden" id="hotmailCalendarMessage" value="Outlook.com Calendar" /> <input type="hidden" id="icalCalendarMessage" value="iCal<sup>&reg;</sup>" /> <script src="//ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js"></script> <script>window.jQuery || document.write('<script src="/scripts/jquery/jquery.min.js"><\/script>')</script> <script src="/scripts/jquery/jquery.color-2.1.2.min.js"></script> <script src="/scripts/jquery/jquery.expander.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery-cookie/1.4.0/jquery.cookie.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jstimezonedetect/1.0.4/jstz.min.js"></script> <script src="/scripts/scriptaculous/jquery.smartbanner.js"></script> <script src="/scripts/bootstrap/bootstrap.js"></script> <script src="/scripts/framework/bowser.min.js"></script> <script src="/scripts/app.js?Dec 17, 2019 3:22:55 PM"></script> <script src="/scripts/page/registration.js?Dec 17, 2019 3:22:55 PM"></script> <script src="/scripts/page/reportSpam.js"></script> <script src="/scripts/page/recordingsView.js?Dec 17, 2019 3:22:55 PM"></script> <script src="/scripts/loadMessages.js?Dec 17, 2019 3:22:55 PM"></script> <script src="/scripts/framework/jquery.i18n.properties-min.js"></script> <script src="/scripts/framework/moment/moment.js"></script> <script src="/scripts/framework/moment/moment-timezone.js"></script> <script src="/scripts/framework/moment/moment-tz-builder.js"></script> <script src="/scripts/common_utils.js"></script> <!--[if IE 8]> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-linkify/2.1.6/linkify-polyfill.js"></script> <![endif]--> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-linkify/2.1.6/linkify.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-linkify/2.1.6/linkify-jquery.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-linkify/2.1.6/linkify-string.js"></script> <script src="/scripts/page/addThisEvent.js?Dec 17, 2019 3:22:55 PM" ></script> <script src="/scripts/page/brandingInfoLoader.js?Dec 17, 2019 3:22:55 PM" ></script> </body> </html>


Error Type:
HTTP Error 500: Server error.
Error String:
Server Returned code 500

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1 Resposta

SanfordWhiteman
Level 10
December 18, 2019

Well, fundamentally you're being redirected to a 500 page (which is meant to be served in a browser). This could mean they changed the endpoint URL or only some part of the payload -- not enough info about your setup to know more.

Level 2
December 19, 2019

Thanks for your response. I reached out to both Marketo Support and

GoToWebinar and both were unhelpful. Is there any further information I can

provide to help you figure out this issue?

On Wed, Dec 18, 2019 12:10 AM, Sanford Whiteman marketingnation@marketo.com

SanfordWhiteman
Level 10
December 19, 2019

What's the Webhook definition? I don't have your URL, payload, etc. All I see is the response, which shows that the request was not processable.