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alex_078
Level 1
January 30, 2025
Solved

Webhook (GET)

  • January 30, 2025
  • 1 reply
  • 952 views

Hello,

 

currently we have a webhook URL from Zapier which gets data from a Five9 Connection (which needs the webhook) and Zapier updates fields in Marketo.

Is it possible to create directly a Marketo Webhook URL which would receive the email from Five9 and update another field to this email in Marketo? 

Tried to create the webhook inn Marketo but no idea which URL to use?

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Found this in https://rollout.com/integration-guides/marketo/api-essentials

but still no idea which URL to use when creating a webhook in Marketo:

 

To update a lead record using webhooks:

  1. Create a webhook to retrieve data from the external system (e.g. Vibes).
  2. Create a separate webhook to update the Marketo lead record with the retrieved data.
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Best answer by SanfordWhiteman

Marketo webhooks are outbound from Marketo, not inbound. They have no place here.

 

You could create an inbound webhook-compatible service that consumes the Marketo REST API, i.e. exactly what Zapier is providing, with custom code. That’s what I’d do personally, but if you’re already using Zapier you can stick with it.

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
January 30, 2025

You haven’t provided enough info yet.

 

If you have a remote service that’s webhook-compatible — meaning it expects a single inbound HTTP request and returns data as JSON or XML — then you can call that service directly from Marketo. No need for any intermediate “hop” at Zapier.

 

But without knowing how the Five9 endpoint works, we can’t tell you whether it’s webhook-compatible. Please point us to the Five9 documentation for the Five9 API endpoint you’re trying to use.

A
alex_078Author
Level 1
January 31, 2025

we use the "Connectors" functionality in Five9

https://community.five9.com/s/article/Administrator-How-to-Create-Five9-Connector-and-Configure-Conn...

 

Zapier provides  a WEbhook URL which we have to add in the Connector, I thought there might be a way to put in a Marketo Webhook URL in the Connector instead:

 

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
January 31, 2025

Marketo webhooks are outbound from Marketo, not inbound. They have no place here.

 

You could create an inbound webhook-compatible service that consumes the Marketo REST API, i.e. exactly what Zapier is providing, with custom code. That’s what I’d do personally, but if you’re already using Zapier you can stick with it.

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