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Lauren_Linsalat
Lauren_Linsalat
Level 2
November 13, 2015
Question

WebEx Registration ID

  • November 13, 2015
  • 3 replies
  • 5055 views

When creating a WebEx event synced with Marketo, I know the Registration Required button has to be checked for the sync to work - however, as others have mentioned, when they go to join the event, they're prompted to "reregister."  This registration ID is present in WebEx, under Manage Registrations, but I can't figure out a way for the ID to automatically send to the registrant via Marketo.  Even with the custom URL token, it still requires that ID - and it seems silly to automate this entire thing and then have the one manual step be the distribution of the Registration ID.  Is there a token for the Reg ID, or some other shortcut to get this info into the user's hands?

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3 replies

Lauren_Beth
Lauren_Beth
Level 5
November 13, 2015

We use this token {{member.webinar url}} for our registration confirmation emails.  It's the custom member link as far as I'm aware.

L
LaurenMc16
Level 4
November 13, 2015

Lauren - is this new for you? We just had a disaster webinar today because no one could figure out the registration ID. We have run webinars no problem in the past, though webex has always required a password for us.

Are you able to run a webinar without requiring a password?

I need to get this fixed ASAP. It seems like webex has "upgraded" a bit, so I may have a lot to relearn.

Lauren_Linsalat
Lauren_LinsalatAuthor
Level 2
November 13, 2015

What I've figured out so far:

- You can remove the requirement of a password, in the WebEx set up.  (Be sure you're not trapping yourself into the requirement by using a Program that will supercede your removal of the password requirement.)

- If you set up the custom-URL token, and the guest uses that URL and nothing else, they will be able to enter the webinar as long as it has STARTED.  If it's too far in advance (I need to test HOW far in advance) they'll get caught in an endless registration loop.

That's as much as I've managed to test with myself today, which is promising, but still not complete. 

I initially set up our sync using these instructions, maybe it will help you find out what has changed since your initial set-up?

Lauren_Beth
Lauren_Beth
Level 5
November 13, 2015

How many Lauren's can we get to reply to the same thread?:)

Set up your back up page in the event settings.  Go to the program level, set up, event actions. This will send them to a landing page of your choosing that can say - sorry this hasn't started yet.  Once the event is live, it will automatically take them to webex.

A
Anonymous
May 17, 2016

Hi, I'm just now jumping on this thread. Having the same issues with WebEx regarding people getting confused about the IDs and passwords it asks for. It seems they sure don't make it easy for people to simply sign up and join a webinar!

So... my question is - is it still a requirement for WebEx event to set 'registration = required' in order to properly sync with Marketo?

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