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Lauren_Beth
Lauren_Beth
Level 5
August 8, 2016
Question

Webex/Marketo Integration Problems

  • August 8, 2016
  • 4 replies
  • 7237 views

Hi all - we've been experiencing considerable problems with our Webex/Marketo connection over the past year.  The latest critical error, our fourth in less than 12 months, is listing registrants as "registration error"  --- Error registering with webinar provider. exception='Webex API call error; validation: Parsing Error : An invalid XML character (Unicode: 0x1a) was found in the element content of the document. Line : 1 Column : 246 [Webex exception ID = '999999']'

Anyone else run into this error before?  Any former WebEx users out there with recommendations for a new webinar provider?  These connection issues take forever to fix given Marketo support does not seem to understand the issues, nor do they feel responsible in regards to updating integrations, leaving us with very unreliable webinar campaigns for days.  Thank you!

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    4 replies

    Josh_Hill13
    Josh_Hill13
    Level 10
    August 8, 2016

    Webex is terrible in so many ways. This is what happens when you don't update your product for 10 years. Sadly, I have no insight into your specific error. It could be the email you are sending from WebEx (if you are) or maybe there's something wrong with the integration somewhere?

    Did you ask Support on either side?

    I love GTW and have had few issues with it with Marketo and in running a webinar.

    Also using ON24. Works pretty well and haven't encountered sync errors.

    Lauren_Beth
    Lauren_BethAuthor
    Level 5
    August 9, 2016

    Thanks, Josh!  Support is helpful to a degree but takes ages to figure out issues as no one at Marketo seems to know much about the Webex sync.  Meanwhile, our production process grinds to a halt.  I'll give GTW and ON24 a look. 

    Gareth_Spencer
    Gareth_Spencer
    Level 2
    August 11, 2016

    Hi!
    We are experiencing exactly the same error here this week and have been unable to find a solution as yet!  Could I ask if you have found one yourselves?
    My colleagues have created an event in WebEx and I need to integrate into our campaign so changing platform for the meeting is not an option unfortunately.
    Thank you!

    Gareth_Spencer
    Gareth_Spencer
    Level 2
    August 11, 2016

    As an update after discussing with Marketo Support - we have re-input the login details in Launchpad and this has resolved our issue! 
    I would suggest trying this if you are still experiencing this same issue!

      A
      Anonymous
      August 11, 2016

      We use WebEx as well and while we don't have any webinar programs in progress right now, there some that are coming up that I will be creating shortly. Do you know if I we will need to re-input the login details in Launchpad at this time in order to prevent the registration error from occurring with our upcoming webinars?

      A
      Anonymous
      August 11, 2016

      Yes you will. Customer support said all WebEx API users were logged out.

      You will need to log in to Launch Pad and re-login.

        A
        Anonymous
        August 11, 2016

        "Thank you for contacting Marketo Support. My name is Adam and I will be assisting with this ticket. There was an issue with the WebEx integration across all Marketo instances. You'll need to re-enter the credentials in Admin > Launchpoint services and that should allow you to continue registration of leads. If any records have a registration error manually refresh the connection on the event program and change the registration status to the appropriate value."

        I emailed support and this is what occurred. You will also need to refresh the event.


          Lauren_Beth
          Lauren_BethAuthor
          Level 5
          August 11, 2016

          Thank you!

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