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Anonymous
November 2, 2017
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Web Services Error 1018

  • November 2, 2017
  • 4 replies
  • 8809 views

Hi all. We recently set up a new integration (BrightTalk) and I created a new API user with the email address below. We've been getting daily "web service errors" with code 1018. I opened a support ticket to try and troubleshoot and the response was:

We don’t log API calls on our end but we do have some information that could be used by your developer in order to troubleshoot the issue.
User : testrobin17@gmail.com
Endpoint used: /rest/v1/companies/describe.json
Error: 1018
Error Cause: The action could not be carried out, because the instance has a native CRM integration enabled.
IP: 35.167.88.146

Neither I nor my developer can find any information on what's actually causing the issue or how to fix it.

Anyone have experience with this?

Thank you!!

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Best answer by Steven_Vanderb3

You'll have to reach out to BrightTalk. The error is likely not actionable though. It depends on what BrightTalk is trying to update and if that matters to the integration. The integration is trying to update an API endpoint that is disabled because you have a native CRM sync. That's probably desired behavior, but we generate that error to let you know an attempt was made that failed.

4 replies

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
November 2, 2017

BrightTalk is trying to call one of the endpoints for Company (Account) operations.  If you integrate natively with SFDC or Dynamics, you are not allowed to use these endpoints and it will return a 1018 error.

A
Anonymous
November 2, 2017

Thanks, Steven. We do have a SFDC integration. So, what do I need to do change? Something with BrightTalk? Sorry, new to integrations.

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
November 2, 2017

I'm unfamiliar with how Brighttalk works but someone else here may know (or Brighttalk support).  Basically you need the connector configured to stop calling that endpoint since it can't access it anyway.

Albert_Li
Albert_Li
Level 2
January 22, 2019

I am getting the same error from BrightTalk / Marketo Integration. Anyone come up with a solution?

Laura_Baller
Laura_Baller
Level 1
August 28, 2019

Same experience here. I see the comments, but I'm not sure if I'm interpreting this right - what specifically do I need to update or change to fix this?

    92AbadHussain-2
    92AbadHussain-2
    Level 1
    March 9, 2022

    Hi everyone, Getting same error. Can anyone give a fix?

    Steven_Vanderb3
    Adobe Employee
    Steven_Vanderb3Adobe EmployeeAccepted solution
    Adobe Employee
    March 10, 2022

    You'll have to reach out to BrightTalk. The error is likely not actionable though. It depends on what BrightTalk is trying to update and if that matters to the integration. The integration is trying to update an API endpoint that is disabled because you have a native CRM sync. That's probably desired behavior, but we generate that error to let you know an attempt was made that failed.

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